Shipping policy

Processing Time

Orders are processed after payment confirmation. In-stock standard samples are usually prepared within 1–3 business days. Custom-made, customized or made-to-order products require additional production time, which is confirmed in your quotation or order confirmation.

Shipping Destinations & Rates

We ship internationally to most countries and regions. Shipping options and costs are calculated and shown at checkout based on your delivery address and order weight. If your country is not available at checkout, please contact us before placing an order.

Estimated Transit Time

International transit time is typically 7–20 business days depending on the destination country and the shipping method selected. These are estimates provided by carriers and are not guaranteed; customs clearance and local conditions may cause delays.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes and customs fees levied by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient. We are not responsible for delays caused by customs clearance.

Order Tracking

Once your order ships, you will receive a shipping confirmation with tracking information when available. Please allow a few days for tracking status to update.

Incorrect Address & Failed Delivery

Please make sure your shipping address is complete and accurate. If a package cannot be delivered due to an incorrect address, refused delivery or failure to collect, it may be returned to us or disposed of by the carrier. Additional reshipping costs may apply.

Undeliverable Packages & Refunds

If your package cannot be delivered or appears lost in transit, please contact us through our Contact page with your order number. We will investigate with the carrier. For packages confirmed as undeliverable or lost, we will offer a replacement shipment or a refund for the affected items.

Delays

We are not liable for delays caused by carriers, customs, weather, or other events beyond our control, but we will always help you track and resolve the shipment.